IQ MAXX Support

Last Updated: May 14, 2026

For all questions, bug reports, feature requests, and account inquiries, email us at:

[email protected]

We aim to respond within 24-48 hours, weekdays.


Frequently Asked Questions

How do I take the IQ test?

After completing the brief onboarding (name, age, etc.), tap "Start the test" on the final onboarding screen. The test is 27 questions, 15 minutes, across four domains: Pattern recognition, Numerical reasoning, Verbal ability, and Memory. Your answers are recorded automatically — there's no "submit" button.

How long is the test?

About 15 minutes. The timer is shown in the top right of each question. You can't pause once you start, so set aside an uninterrupted block.

Can I take the test more than once?

Yes. Once you subscribe, you can retake the full 27-question test every 14 days to track your score over time. The retest button appears on the Home tab when the cooldown ends.

What does the subscription include?

How much does it cost?

Both plans unlock the full app. Cancel anytime in Settings — your access continues until the end of the current billing period.

How do I cancel my subscription?

  1. Open the Settings app on your iPhone
  2. Tap your Apple ID (name at the top)
  3. Tap Subscriptions
  4. Find IQ MAXX
  5. Tap Cancel Subscription

Your access continues until the end of the current billing period. We don't charge after cancellation.

How do I get a refund?

Refunds for App Store subscriptions are handled by Apple, not by us directly. To request a refund:

  1. Go to reportaproblem.apple.com
  2. Sign in with the Apple ID used for the purchase
  3. Find IQ MAXX in your purchase history
  4. Tap Report a Problem and select the appropriate reason

Apple typically responds within a few business days.

I subscribed but my Pro features aren't unlocked

Try these in order:

  1. Force-quit and reopen the app (swipe up to close, tap again to open)
  2. On the paywall screen, tap "Restore purchases" (or open Profile → Restore)
  3. Make sure you're signed in to the App Store with the same Apple ID that made the purchase
  4. If still not working, email us at [email protected] with your purchase receipt

I lost my streak after reinstalling

Training data (streaks, session history) is stored on your device and resets when you delete and reinstall the app. Your subscription, however, is tied to your Apple ID and restores automatically via "Restore purchases."

If preserving your streak across reinstalls becomes critical, let us know — we're considering a cloud-sync option for future versions.

Is the IQ score "real"?

Our test uses validated psychometric item types — Raven-style matrix reasoning, digit span, spatial sequence, verbal analogies — the same families used in clinical IQ assessment (WAIS, Stanford-Binet, ICAR). Your score is calibrated against the standard normal distribution (mean 100, σ 15) using a difficulty-weighted model.

That said, the score is an estimate, not a clinical diagnosis. We're an entertainment + brain training app, not a licensed psychometric service. If you need a clinical IQ assessment for medical or educational purposes, see a licensed psychologist.

Will training "raise my IQ"?

We don't make that claim. What daily training does is help you get faster and more accurate at the specific types of cognitive tasks used in the test. Whether that transfers to general intelligence is a debated question in cognitive science. Take the retests, watch your trend over time, and judge for yourself.

Privacy questions

See our Privacy Policy for the full breakdown of what we collect and how it's used.

Short version: email + onboarding answers + test responses + subscription state. Stored on your device or with our subscription provider (RevenueCat). We don't sell data, don't show ads, don't use third-party trackers.

I found a bug

Email [email protected] with:

We read every report.

Feature requests

Send them. We can't promise we'll build every request, but every suggestion gets read, and we maintain a public-ish roadmap based on real user demand.


Contact

Email: [email protected]

We typically respond within 24-48 hours on weekdays. For urgent subscription/billing issues, mention "URGENT" in your subject line and we'll prioritize.


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